Terms & Conditions

This Statement of Terms and Condition governs our relationship with users in respect of transactions conducted on Jara including any third-party service(s) provided in connection with such transactions. By using Jara, you are deemed to have read and agreed to the Terms and Conditions as may be reviewed from time to time.

The following words used in this Statement of Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements shall have the following meaning: "Client", "You" and "Your" refers to you, the person using the app and accepting the Company's terms and conditions. "The Company", "Ourselves", "We" and "Us", refers to Jara Mobile Limited. "Party", "Parties" refers to both the Client and ourselves, or either the Client or ourselves.

By becoming a registered Client of Jara, you agree to be contacted by Jara and our affiliates via communication modes including but not limited to email, SMS, MMS, and telephonic calls.

Making Purchases

When you make a purchase using Jara, you understand and agree that you are making payment on a designated third-party electronic payment platform using your credit/debit cards or any other valid funding instrument or source. Generally, we accept Visa and Master Credit Card and Debit Cards as mode of payments which are processed through our electronic payment partner, PagaTech Limited. By using this payment method, you consent to the following terms:

  1. You confirm that you are permitted to use the Credit/Debit Card or funding instrument.
  2. You are responsible for any charges, fees or any other consequence that may arise out of your use of the payment method and Payment Processor.
  3. You are bound not only by these Terms, but also by the terms and conditions of the Payment Processor.
  4. When you fund a transaction, you authorize us (and our designated payment processor) to charge the full amount to the funding instrument you designate for the transaction.
  5. If you have questions about any charges, debits, fees or reversal of payments, you shall contact the Payment Processor and the Bank or Issuer of your debit/credit card.
  6. We may delay or limit the availability of your purchase, for either safety or regulatory reasons, or to make sure we possess all relevant information necessary to process the payment and deliver to you what you have paid for.
  7. No information pertaining to payment is shared with us as you supply all the payment-related information to the designated Payment Processor. Jara may only exchange information about your purchase with the Payment Processor in order to facilitate completion or reversal of payments, resolution of disputes and provision of customer support.


When you have successfully completed your funding transaction, we will then transfer that value to the appropriate Vendor offering the recharge of the selected mobile operator. The total price may include taxes all of which you are responsible for funding. We collaborate with a third-party enabler for the recharge. As such, you admit that Jara is not responsible for any delay, pricing or cancellation of recharge from mobile operators end. However, we use our best endeavour to keep the service above acceptance levels.

User is solely responsible for the selection of mobile operator and the recharge amount. Jara is not responsible for talk-time given against recharge done through Jara as this is purely and entirely within the control of the mobile operator.

Coupon Redemption

Coupon redemption is purely subjected to standard and specified terms and conditions mentioned by the respective Retailers. Coupons are issued on behalf of the respective Retailers. Accordingly, Jara is not responsible for any damages, injuries, losses incurred by the end user by using the coupon or the product or services of the Retailer.

We may change the process of Coupon Redemption or the ways that you can use your resulting value at any time as we deem necessary without prior notice to the full extent permitted by law.

Exclusions and Limitations

The information on this app and any affiliated website is provided on an "as is" basis. To the fullest extent permitted by law, this Company:

  1. excludes all representations and warranties relating to the use of the services of the Payment Processor or any Retailer or which is or may be provided by any affiliates or any other third party,
  2. excludes all representations and warranties relating to this website and its contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in this website and/or the Company's literature; and
  3. excludes all liability for damages arising out of or in connection with your use of this app or website as well as the use of the services or products of the Payment Processor, Recharge Vendor or Mobile Operators. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised this Company of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages.

Limitation of Liability

All transactions on Jara, monetary and otherwise, are non-refundable, non-exchangeable and non-reversible, save and except in the event of proven gross negligence on the part of Jara or its representatives, in which event the user agrees that the user shall only be entitled to a refund of the amount actually paid by the user and actually received by Jara with respect to the recharge done by the user.

This limitation applies whether the alleged liability is based on contract, tort, negligence, strict liability, or any other basis, even if Jara has been advised of the possibility of such damage.


Jara reserves the right to change these conditions from time to time as it sees fit and your continued use of the app or the website will signify your acceptance of any adjustment to these terms. You are required to check terms and conditions at every visit.

No notification communication will be done subject to change in terms and conditions.

Force Majeure

Neither party shall be liable to the other for any failure to perform any obligation under any Agreement which is due to an event beyond the control of such party including but not limited to any Act of God, terrorism, war, political or religious insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood or any other natural or man-made eventuality outside of our control, which causes the termination of an agreement or contract entered into, nor which could have been reasonably foreseen.

Any Party affected by such event shall forthwith inform the other Party of the same and shall use all reasonable endeavours to comply with the terms and conditions of any Agreement contained herein.

Governing Law, Dispute Resolution and Jurisdiction

All the terms and conditions between you and Jara shall be governed by the law of the Federal Republic of Nigeria. By using Jara, you agree to the laws.

Jara is committed to an amicable resolution of any dispute arising from these Terms and Conditions as a customer care or relations matter. However, where this fails any dispute or action of any sort that might arise between you and Jara or its affiliates is subject to the jurisdiction of Nigerian Courts only.

You agree to give Jara prior notice of intention to institute any action or proceedings of a judicial, quasi-judicial or regulatory nature. Where no remedy is provided by Jara or the remedy provided is unsatisfactory to you, an action or proceedings shall be instituted not later than 7 (seven) days after giving the notice of the intention to Jara.